The self-storage industry continues to be more and more competitive. Potential customers have plenty of choices to choose from in most markets. Fees and options are similar throughout the industry. The advantage you can give your business is through improving the customer experience. A comprehensive CX management suite will give you that competitive edge you are looking for. Elite takes the information collected from sources like video, telephone and written mystery shopping, VoC and auditing to develop a tailored solution for your company.
Our TrueVoice CX program is a state of the art Voice of the Customer (VoC) tool that was created to give you a detailed look into your web presence without the hassle. Know how your competitors are faring. Hear from your customers about previous experiences to tailor new customer journeys. Ensure your online presence represents your facility in the best light possible. This data directs our attention to the areas that are most important to your customers.
Mystery shopping can shed light on areas with room for improvement. Hidden Video Mystery Shopping can be used to train your sales team to take advantage of each sales opportunity. A Written Mystery Shopping program can be used to ensure standards are maintained and stellar customer service is provided to your customers. Telephone shops and internet inquiries can also be added to give you a look at potential customers’ first contact with your business.
Facility audits can ensure that the customer experience remains the same throughout all of your locations. Identify issues that need attention as well as identify solutions that should be shared will other locations. Elite CX Solutions will work with you to create a balanced approach to your needs.
For more information on how Elite CX Solutions can work to improve your business through a comprehensive Customer Experience Management Suite, please contact one of our Business Development Managers at (727) 674-0300 or email us at Info@EliteCXS.com.