Retail

Article Retail

A Stellar Customer Journey Is Key

Elite CX Solutions has worked with many retailers on the national and regional level to increase their sales. We will work with you to create a comprehensive Customer Experience management program that will give your sales team an edge over the competition. With the right combination of Voice of the Customer Management (VoC), written/video/telephone shops, auditing and training, your company can maintain a higher level of excellence. Use our uniquely tailored program to identify key areas for improvement and to highlight successful sales tactics.
 
Our TrueVoice CX program is a state of the art Voice of the Customer (VoC) tool that was created to give you a detailed look into your web presence. Listen and respond to customer feedback on social media. Hear from customers about recent visits to tailor new customer journeys. Ensure your online presence represents your brand in the best light possible. This data gives your management team the understanding of the true voice of your customer.
 
We have a highly skilled evaluator pool that can carry out your mystery shopping scenarios with ease. Our dedicated scheduling team works to match the right evaluator to each project ensuring your target demographic is conducting the evaluations. Whether your program consists of video mystery shopping or written shops, Elite CX Solutions gives you quality work that is a cut above our competition. Our client portal includes essential benchmark data for your specific market segment. Rest assured you are partnering with a company that has a reputation for quality deliverables and service.
 
For more information on how Elite CX Solutions can work to improve your retail group through a comprehensive Customer Experience Management Suite, please contact one of our Business Development Managers at (727) 674-0300 or email us at Info@EliteCXS.com.